Flow of Use | 淡路島岩屋 プライベートヴィラ OC Awaji

Flow of Use

Flow of Use

From Reservation to Use of Rental Villa

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Reservation

Please make a reservation using the reservation form on our website.
Reservations will be confirmed upon credit card payment in advance.

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Reservation Confirmation Email

We will e-mail you after confirming receipt of your reservation.

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Check-in

A manager will be present.
You will be given a key and a remote control for the gate upon check-in. Any questions, please feel free to ask.

Frequently Asked Questions

About fees and payment

When will my credit card be charged?

Payment is made immediately at the time of reservation. It is not based on the date of stay. In the event of cancellation, a refund will be processed (minus a cancellation fee, if any).
The timing of refund after cancellation differs from company to company. Please contact your credit card company for details.

Is on-site payment available?

No, we do not. We ask that you pay by credit card in advance. Thank you for your understanding.

About reservations

How can I change my reservation to another date after it is completed?

Please cancel your reservation on the website and then make another reservation. We do not accept changes of reservation dates by e-mail.

Is it possible to accommodate only minors, such as university students?

No, we do not.

Is it possible to make reservations for same-day stays?

We do not accept same-day reservations.

Is it possible to change the number of guests after making a reservation and payment?

Please contact us using the inquiry form and we will make the change.

Is it possible to check-in earlier?

Check-in time is after 3:00 p.m.

What is the maximum number of guests?

The maximum number of guests is 6 adults (including children of elementary school age and older).
Preschool children are not included in the maximum number of guests, but are limited to 3.
No additional amenities or bedding will be provided.
If the number of guests exceeds the maximum capacity, we recommend that you rent two houses.

Facilities

If I stay for consecutive nights, will you replenish the amenities?

On the first day of your stay, we will provide you with the number of amenities for the number of days x number of guests.

Please tell me about the swimming pool.

The depth of the pool is approximately 1.1 meters.
It is a heated pool with a heat pump, so you can enjoy it on days when the temperature is above 20 degrees Celsius.
Even on cold days, guests can enjoy the pool as a water bath after warming up in the sauna.

About meals

Is there a place for BBQ even if it rains?

Yes, you can enjoy BBQ in the covered BBQ space.

Can I bring my own stove?

No, you cannot.

Other

Is it possible to take pictures (for commercial use) at the villa?

Yes, it is possible. For more details, please contact us using the e-mail form.

Are pets allowed?

Pets are not allowed in the villa.